The hotel offers amenities for your comfortable stay and unforgettable experiences
Spacious & Clean
“The room was impressively spacious, impeccably clean, and offered a fantastic view that made our stay truly enjoyable.” view full review
Incredibly Comfortable
“The beds were incredibly comfortable, ensuring a restful night's sleep after a day of exploration.” view full review
Thoughtful Extras
“The addition of fresh fruits and large bottles of drinks in the room was a lovely touch that enhanced our experience.” view full review
Above & Beyond
“The service was excellent, especially when the staff promptly helped locate my lost beanie, making my departure much warmer and happier.” view full review
General
No smoking on site
Wi-Fi
Paid parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
Pets allowed
24-hour security
Luggage storage
Ski storage
Allergy-free rooms
Lift
Currency exchange
ATM/Cash machine
Barber shop
Coffee shop
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access
Sports & Fitness
Skiing
Hiking
Cycling
Guest Parking
Electric kettle
Cookware/ Kitchen utensils
Services
Room service
Housekeeping
Laundry
Tours/Ticket assistance
Shops/Commercial services
Welcome drink
Dining
Restaurant
Snack bar
Bar/ Lounge area
Business
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Playpen
Spa & Leisure
Casino
Night club
Entertainment
Sun terrace
Room features
Air conditioning
Heating
Mini-bar
Soundproofed rooms
Sitting area
Tea and coffee facilities
Dining table
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Cookware/ Kitchen utensils
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
Pilatusstrasse 1,
Lucerne,
Switzerland,
6002,
Canton of Lucerne
Map view
street view
Pilatusstrasse 1,
Lucerne,
Switzerland,
6002,
Canton of Lucerne
City landmarks
Square
Lion Monument
900 m
Bridge
Spreuer Bridge
790 m
Museum
Swiss Museum of Transport
2.0
km
Church
Franciscan Church
840 m
Museum
Glacier Garden of Lucerne
1.1
km
Museum
Bourbaki Panorama
970 m
Museum
Alpineum
1.3
km
Park
Inseli Park
660 m
Museum
Natur-Museum Luzern
840 m
Church
Church of St. Leodegar
900 m
6004 Lucerne
Museggmauer
960 m
Mall
Nationalquai
740 m
Haldenstrasse 31
St Mark's Church
820 m
Casino
Grand Casino Luzern
1.0
km
Museggmauer
The Nine Towers
980 m
Kanonenstrasse
LA Collection'Air Art Park at Chateau Guetsch in Lucerne
1.1
km
Nearby
Bridge
Chapel Bridge
430 m
Event hall
Lucerne Culture and Congress Centre
230 m
Bahnhofstrasse 11a
Jesuit Church
440 m
Museum
The Rosengart Collection
180 m
LucerneSwitzerland
Lake Lucerne
250 m
Museum
Modern Art Museum
210 m
LucerneSwitzerland
Old Town Lucerne
520 m
Public Building
Town Hall
310 m
Reusssteg 1
Nadelwehr Luzern
380 m
Museum
Historisches Museum Luzern
570 m
Hertensteinstrasse 30
Matthauskirche
510 m
Square
Kornmarkt
350 m
Square
Schwanenplatz
360 m
Kapellpl. 1a
Saint Peters Church
300 m
Restaurants
Suite - smallplates & cocktails
30 m
Pilatusstrasse 1
Bahnhofli Urban Food
80 m
Pilatusstrasse 2
Roadhouse
30 m
Pilatusstrasse 1
Globus
130 m
Pilatusstrasse 4
Waldstatterhof Restaurant
100 m
Zentralstrasse 4 Hotel Waldstätterhof
Das weisse Schaf
110 m
2 Frankenstrasse
Pacifico
180 m
Pilatusstrasse 15 6002 Lucerne
Syrtaki
140 m
Morgartenstrasse 5
The Mexican
160 m
Frankenstrasse 2
La Bestia
160 m
Frankenstrasse 6A
Yooji's Bahnhof Luzern
140 m
Parkhaus Bahnhof
Reviews and Ratings
Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
Great size rooms
Friendly service
Noise from club
Inconsistent dining quality
7.6/10
Very good
Rooms
7.6
Location
8.8
Service
8.6
Dining
6.4
Guest reviews
7.6/10
based on 12 reviews
4/5
based on 1504 reviews
8.1
8.1/10 based on 1320 reviews
#13 of 71 hotels in Lucerne based on Tripadvisor
Robert
United Kingdom,
May
2024
8.0/10
The hotel offers spacious and clean rooms. The service was excellent with accommodating and friendly staff. The location is unbeatable, but the dining experience may not meet expectations. Overall, a good value for money option.
Rooms
8.0
My room was very huge, spacious, and clean.
Service
9.0
The staff was extremely polite, friendly, cheerful, and helpful.
Location
9.0
The hotel is right across from the train station and close walking distance to the old town, making it very convenient for exploring.
Dining
6.0
The dining options were various, but the overall experience was disappointing.
Facilities
8.0
The hotel provides a range of amenities to make the stay comfortable and convenient.
John
United Kingdom,
May
2024
8.4/10
I had a fantastic stay at the hotel! The rooms were modern and fitted with all the comforts I needed, although they did get quite hot from the sun and building reflection. The location was exceptional, right across from the train station, making it super convenient. The dining experience was enjoyable with a good variety of food, although it's better to skip the breakfast and head to a cafe. Overall, a great value for money.
Rooms
8.0
The rooms had all modern comforts and were fitted with everything I needed.
Service
9.0
The service was awesome and the staff were very friendly and helpful.
Location
10.0
The location couldn't be better, right across the street from the train station which was perfect after a long journey.
Dining
7.0
The dining experience was enjoyable with a good variety of food available.
Facilities
8.0
The hotel had all the facilities I needed for a comfortable stay.
Norman
United Kingdom,
March
2024
7.4/10
The hotel is in a prime location right across from the train station and walking distance to the Old Town, making it super convenient. The rooms, while spacious, were impacted by the noise from 'the loft' club on the fifth floor and the intense sun exposure. The service was friendly, but the bed comfort was similar to a thin IKEA mattress. The dining experience was enjoyable but not up to a 4-star level. Overall, a mix of positives and negatives.
Rooms
6.0
The rooms were great in size, but the noise from the club on the fifth floor and excessive sun exposure were significant drawbacks.
Service
7.0
The service was friendly but the bed comfort was not the best.
Location
9.0
The location couldn't be more convenient, right across from the train station and a short walk to the Old Town and lake.
Dining
7.0
The dining provided a good variety of food but fell short of a 4-star level experience.
Facilities
8.0
Great size rooms
Noise from club
John
United Kingdom,
January
2024
6.8/10
The rooms were beautiful and spacious, but noisy due to exhaust ducts below and early morning noises from adjoining areas. The location is excellent, right next to the main transport hub. The dining was of poor standard. Overall, a mixed experience with some positive and negative aspects.
Rooms
7.0
The rooms were beautiful and spacious, but noisy due to exhaust ducts below and early morning noises from adjoining areas.
Service
9.0
The service was very helpful and cordial, with a definite intention to revisit for Lucerne and Monopol.
Location
9.0
The location is excellent, right next to the main transport hub.
Dining
5.0
The dining was of poor standard.
Facilities
6.0
The facilities were adequate.
Nicky
United Kingdom,
January
2024
6.6/10
The hotel's location was perfect for day trips with the kids and close to the train station and water, offering plenty of food options nearby. The rooms, although spacious and with a great Main Street view, felt outdated compared to the booking photos. The service provided a mix of trainees not being very friendly but also going above-and-beyond expectations. The dining experience was a bit overpriced and disappointing, although some dishes were good. The hotel's central access to Lucerne was convenient, but the price may not match the value offered.
Rooms
7.0
The rooms were spacious and had a nice view of the Main Street, but felt outdated compared to the booking photos.
Service
6.0
The staff, a mix of trainees, were not very friendly but some went above expectations.
Location
9.0
The hotel's location was great for day trips and close to the train station, water, and a variety of food options.
Dining
5.0
The dining experience was a bit overpriced and disappointing, but some dishes were enjoyable.
Facilities
6.0
Facilities were average and could have been better.
Jerry
United States,
January
2024
7.4/10
The hotel's location in the center of the city is very convenient, making it ideal for exploring the sights. The rooms, although dated, are quiet and the bathroom is modern and clean. However, the absence of a hot water pot for making coffee or tea was a minor inconvenience.
Rooms
7.0
My room was at the end of a long corridor, providing a quiet stay. While the rooms were a bit dated, the bathroom was new and exceptionally clean.
Service
9.0
The staff, from check-in to checkout, were incredibly helpful, engaging, and polite. Their assistance made my stay even more enjoyable.
Location
8.0
The hotel's central location was fantastic for exploring the city. It was near the train station, making transportation very convenient.
Dining
6.0
I found the dining experience to be average. The breakfast room offered a good variety of food, especially the chicken breast meat.
Facilities
7.0
The hotel offers useful facilities for travelers, though not particularly outstanding.
Great location
Dated rooms
Henry
United States,
November
2023
8.2/10
The hotel is ideally located near the train station and subway, surrounded by shops and restaurants. The building facade is impressive, but noise from partygoers outside could be disruptive at night. The pleasant rooms offer modern comforts and excellent service, although some may experience heat due to sun exposure. Overall, the hotel offers value for money in an excellent Swiss location.
Rooms
8.0
The rooms are fitted with all modern comforts and are pleasant overall, but they can get quite hot due to sun exposure.
Service
9.0
The service was truly lovely and exceptional in assisting with any inquiries about Lucerne.
Location
9.0
The hotel is surrounded by shops and restaurants and is conveniently located near the train station and subway.
Dining
7.0
Facilities
8.0
The hotel offers a good spread of facilities and services to make the stay comfortable and convenient.
Walter
United States,
October
2023
7.8/10
Wow, what a gem! The hotel rooms were incredibly spacious, modern, and had a fantastic view. Yes, there was some construction nearby, but it didn't bother me much. The service was top-notch, with staff going above and beyond to make our stay memorable. As for the location, it was super central right next to the main bridge and train station. The only downside was the noise, but the convenience made up for it. Dining could be improved, but the homemade pastries were a delightful touch.
Rooms
8.0
The rooms are very big, clean, and comfortable, with a great view.
Service
9.0
The service was awesome throughout our stay, and the staff were extremely helpful and friendly.
Location
7.0
The location is very central, just next to the main bridge and the train station, making it incredibly convenient.
Dining
7.0
The dining experience was good overall, though there is room for improvement in the breakfast options.
Facilities
8.0
The facilities were up to standard and provide good value for money.
Rory
United Kingdom,
August
2023
8.6/10
The hotel was conveniently located near the train station and water, with plenty of tasty dining options nearby. The rooms, though a bit worn out, were impeccably clean and spacious. The service was top-notch, with the staff being extremely helpful and professional. The dining experience, featuring a delightful spread of bread, cheeses, meats, and more, was a highlight. However, there were additional charges at checkout, adding a slight inconvenience to an otherwise pleasant stay.
Rooms
8.0
The rooms were spacious, clean, and properly maintained.
Service
9.0
The staff was great and helpful, providing professional service.
Location
9.0
The hotel's location was perfect, being close to the train station and water with a variety of dining options nearby.
Dining
9.0
The dining experience was simply lovely, offering a wide selection of delicious food.
Facilities
8.0
The facilities were well-maintained and provided a comfortable stay.
Andy
United Kingdom,
July
2023
9.0/10
The hotel is situated right next to the train station, making it super convenient for exploring Lucerne and the surrounding areas. The rooms were clean, comfortable, and well-equipped, offering a pleasant stay. The service was fantastic with accommodating and friendly staff, ensuring a great experience. The dining options were diverse and fresh, although some dishes could be improved. Overall, a great value for a stay in a central location.
Rooms
9.0
My room on the 6th floor was very comfortable, clean, and well-equipped with everything I needed, including extra towels.
Service
9.0
The staff at the reception were fantastic, always friendly and helpful throughout my stay.
Location
10.0
Being right beside the railway station was incredibly convenient, allowing easy access to all of Lucerne's attractions.
Dining
8.0
The dining experience was fantastic, with a wide choice of fresh and delicious food, although there is room for improvement in some dishes.
Facilities
9.0
The hotel offers great facilities to enhance your stay.
Gerald
United Kingdom,
June
2023
7.0/10
I found the hotel to have fresh and clean rooms with tasteful modern decor, although slightly on the small and dated side. The pleasant ambiance, good spread, and excellent staff made my stay enjoyable. However, the loud night noise was a downside but was offset by its very convenient location near Lucerne.
Rooms
8.0
The rooms were fresh and clean with modern decor, offering a restful atmosphere.
Service
9.0
The service was exceptional, with a very nice and friendly staff that was always helpful when approached.
Location
7.0
Despite being very loud and noisy at night, the hotel's prime location right next to the train station for Switzerland made it very convenient.
Dining
5.0
While the dining experience had a good variety of food, some aspects were overrated and expensive. The location made it convenient for travel around Lucerne.
Facilities
6.0
The hotel offers a selection of facilities, though some aspects like the selection of food were deemed poor.
clean
noisy nights
Alan
United Kingdom,
May
2023
8.0/10
The hotel has a quiet location at the end of a long corridor, offering dated rooms but with a new and very clean bathroom. The service by the staff was super friendly and helpful. The central location near the train station makes it convenient for exploring Lucerne, although dining options could be more varied.
Rooms
7.0
The rooms, though dated, were clean and quiet. The bathroom was the highlight, being new and impeccably clean.
Service
9.0
The staff was super friendly and understanding, providing great suggestions for dining and sightseeing.
Location
9.0
The hotel's fantastic location next to the train station is ideal for exploring Lucerne easily and is perfect for day trips with kids.
Dining
7.0
The breakfast was better-than-expected, with a good selection, but it was repetitive over a multi-night stay.
Facilities
8.0
The hotel offers all the essential services and amenities for a comfortable stay.
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